AlojaDesk
ESEN
Let's talk

REAL PEOPLE ON THE OTHER SIDE

Your office closes.
Guest support continues.

Your guests need answers. Your team needs time off.

Human guest support and incident follow-up outside office hours, for vacation rental managers.

Let's discuss your operations How we work

Agreed coverage. Your company's procedures.

AT THE END OF THE DAY
The handover your team needs.

Listen. Act. Keep a record.

Human supportAfter hours

For managers who care about every stay.

Personal serviceOperational judgementContinuity

01 / OUR SERVICES

Guests supported.
Issues followed through.

When the working day ends, we follow the procedures agreed with you so every enquiry has a clear next step.

01

Guest support

We answer questions about the stay, access and property facilities using the information provided by your team.

A person who listens and helps
02

Incident handling

We record what happened, assess priority against your criteria and contact your designated people.

Every issue follows the agreed process
03

Follow-up and handover

We document actions and outstanding issues so your team starts the next working day with the context it needs.

Clear information to carry on

Remote support within agreed hours and channels. On-site work is carried out by professionals designated by your company.

02 / HOW WE WORK

Your way of working.
Our starting point.

We work within an operating process defined with you. You set the boundaries and decide which actions need your approval.

Let's start small
  1. 01

    We get to know your properties

    We gather access details, house rules, frequently asked questions and key contacts.

  2. 02

    We agree on coverage

    We define coverage hours, channels, priorities and when to escalate an issue to your team.

  3. 03

    We support guests and follow up

    We guide guests and coordinate the next step within the agreed scope.

  4. 04

    We provide a clear handover

    We share what happened, the actions taken and anything that still needs attention.

03 / BEHIND ALOJADESK

Built around service.
A personal approach.

AlojaDesk starts with a simple idea: caring for guests also means caring for the operations behind each stay.

Our vision is to provide personal, organised human support outside office hours. We listen carefully, respect each manager's procedures and help keep operations moving.

Before discussing a partnership, we want to understand how you work and explain how AlojaDesk could fit into your team.

Let's get acquainted

A CLEAR FIRST STEP

Shall we start with
five properties?

Let's explore a limited pilot to see how the service fits your operations and review what we learn together.

This is an invitation to talk. Scope, duration, coverage hours and pricing will be agreed before starting. Getting in touch does not commit you to a contract.

Let's explore the pilot

BEFORE WE BEGIN

Clear answers.
For an informed decision.

What is AlojaDesk and who is it for?

AlojaDesk provides human guest support and remote operational assistance for vacation rental managers, specialising in coverage outside office hours.

What enquiries and issues can AlojaDesk handle?

Questions about access, house rules and property facilities, using information provided by the manager. We also record issues, apply agreed priorities, contact designated people and document actions and outstanding matters.

What hours and channels does the service cover?

Coverage hours and channels are agreed with each manager before starting. The service follows the defined scope; continuous coverage is not advertised.

Does the service include repairs or on-site assistance?

AlojaDesk provides remote support. Repairs and other on-site work are carried out by professionals designated by the manager. AlojaDesk coordinates the next step within the agreed procedures.

How does the five-property pilot work?

It is an invitation to explore a limited collaboration. Scope, duration, coverage hours and pricing are agreed before starting. Requesting information does not commit you to a contract.

How can a property manager get in touch?

Email info@alojadesk.com or contact us on WhatsApp at +503 6968 6635. Tell us how many properties you manage and what coverage you need. Please do not send guest data in your first enquiry.

LET'S START WITH A CONVERSATION

What happens when
your team switches off?

Tell us how many properties you manage and what coverage you need. Let's see how we can help.

EMAILinfo@alojadesk.comWHATSAPP · INTERNATIONAL CONTACT+503 6968 6635

WhatsApp opens an external service. Please do not send guest data or sensitive information in this first conversation.